Customer Support & Help Center
Need help with a booking, technician arrival, payment, or service inquiry? We are right here to assist you every day.
WhatsApp Chat
Instant reply from our Koppal support team
Phone Support
8:00 AM – 9:00 PM Daily
Email Desk
Official written inquiries
Koppal Hub
Ganesh Nagar, Koppal, Karnataka 583231
Frequently Asked Support Topics
Quick answers to the most common customer queries:
1. How do I track my assigned service professional?
Once you place an order, you will receive a direct WhatsApp confirmation with the name, verified phone number, and estimated arrival time of the technician. You can call or WhatsApp them directly at any moment.
2. Can I reschedule or change my booked time slot?
Yes! Simply message our WhatsApp support desk (+91 8431073378) with your preferred new date and slot at least 2 hours before the appointment, and we will adjust it for you free of charge.
3. What payment methods are accepted?
You only pay after the service is finished and inspected. We accept all UPI apps (Google Pay, PhonePe, Paytm), direct bank transfers, and Cash on Delivery directly to the service hero.
4. Are all City Heros professionals background-verified?
Yes. Every service provider must pass mandatory government ID verification (Aadhaar & PAN card) and skill validation before they are permitted to accept jobs on City Heros.
5. What if I am not satisfied with the repair?
We provide a 100% Free Re-Service Guarantee. If anything is amiss, report it within 48 hours and we will dispatch a senior technician to re-inspect and fix it at zero extra cost.